That seemingly straightforward question, "What do you do?" is one of the most difficult for a counsellor to respond to. Simply answering "counsellors listen" sounds like an insult, and responding with the scientific theory is way too long-winded. Counsellors do in deed listen but they do so in a very deliberate and structured way. In a general conversation both parties will be listening to each other for cues that enable each to contribute. The listening in a counselling relationship is much more one-sided. The basic act of listening can be profoundly therapeutic.
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